Age Group – 18+, Undergraduates, Freshers and Professionals.

Understanding ont why does he/she need to develop Interpersonal Communication and what difference would it make in his/her growth, if at all, he/she learns and masters this art.

1)    What restricts people to come out of their shell?
2)    Need of Interpersonal Communication in the cosmopolitan era.
3)    Benefits of Interconnecting.
4)    Tips to make Interpersonal Communication a skill.
5)    Interpersonal Communication- A road to leadership.

It will include training intervention such as:

• Practicing or Aspiring Professionals
• Software Engineers

• Importance of communication
• Email etiquette
• IM etiquette
• Drafting Minutes of the meetings
• Understanding the readers perspective

• Email etiquette
• IM etiquette
• Drafting minutes of the Meeting
• Syatematic Note Making

Program Sessions shall be interactive & participant centric; administered in cozy learning environment free from ego and stress - both.

It will include training intervention such as:

18+, Professionals and Job seekers.

Knowledge about the importance of preciseness and yet effectiveness in Business writing and also the tips to improve their Business Writing Skills.

• Types of Documents/write - ups in Business.
• Understanding the purpose of each type of Business Document/Write – up.
• How to bring effectiveness in the Business writing Skill.
• Understanding the commonly made – errors.
• Making your words speak your language.
• Getting expected results from your Business write – ups.

1)    Case Studies and Evaluation.
2)    Structural Exercises and Analysis.
3)    Practice sessions.
4)    Participant Presentation.
5)    Humor capsules.

1. Functional/Operational knowledge of computers is a must.
2. Knowledge or Proficiency in Word 2003 is appreciated but, not mandatory.

1. Advanced skills in creation of documents, managing the documents.
2. Demonstrate the proficiency in each of Word 2007's new features and attributes, from understanding and navigating its new interface, to using new formatting controls and extensive page layout techniques.
3. Whether new to Word or wanted to learn about the new version, this program gives insight for increased productivity and professional documents with Word 2007. Exercise files accompany the tutorials.
4. Hands-On practice sessions would be conducted based on feasibility.

NOTE: Program can be customized as per the needs. Hence, listing the content on whole. Based on the requirements, we may alter the changes.

1. Introduction to MS Office 2007 vs 2003.

2. Gear-Up with Word 2007

• Understand Interface
• Navigating the Interface
• Navigating Documents

3. Creating and Saving Documents

• Creating New Documents
• Importing Documents
• Saving the documents ~ Various formats
• Sending Documents

4. Printing Documents

• Using Print Preview
• Using Quick Print
• Setting print options and printing

5. Editing and Formatting Text

• Selecting text
• Formatting text
• Using Find and Replace
• Undo, Redo, and Repeat
• Copying, pasting, and moving text
• Showing formatting

6. Formatting Paragraphs

• Using indents
• Setting justification
• Changing line spacing
• Setting tabs
• Using the Highlighter

7. Formatting Pages

• Changing margins
• Changing orientation
• Page numbering
• Choosing paper size and source
• Headers and footers
• Applying a Page Background
• Using Watermarks

8. Proofing Documents

• Checking spelling and grammar
• Finding synonyms
• Looking up words and translations
• Setting document proofing options

9. Modifying Your Work Environment

10. Using Bullets and Numbering

11. Creating Tables and Charts

12. Styles

13. Using Building Blocks

14. Using Mail Merge

15. Sorting Data

16. Working with Macros

17. Working with Columns

18. Working with Illustrations

19. Sharing Documents

20. Working with Long Documents

The training program would be effecitve if participants could be provided with a computer each and the trainer's computer connected to the LCD Projector. MS Office 2007 should be installed in both Trainer's system and also the trainees'.

Suggestion: As we cant purchase so many copies, fully functional demo versions may be downloaded to support the training program or, a licensed copy may be obtained.

1. Functional/Operational knowledge of computers is a must.
2. Knowledge or Proficiency in Word 2003 is appreciated but, not mandatory.

1. Advanced skills in creation of documents, managing the documents.
2. Demonstrate the proficiency in each of Word 2007's new features and attributes, from understanding and navigating its new interface, to using new formatting controls and extensive page layout techniques.
3. Whether new to Word or wanted to learn about the new version, this program gives insight for increased productivity and professional documents with Word 2007. Exercise files accompany the tutorials.
4. Hands-On practice sessions would be conducted based on feasibility.

NOTE: Program can be customized as per the needs. Hence, listing the content on whole. Based on the requirements, we may alter the changes.

1. Introduction to MS Office 2007 vs 2003.

2. Gear-Up with Word 2007

• Understand Interface
• Navigating the Interface
• Navigating Documents

3. Creating and Saving Documents

• Creating New Documents
• Importing Documents
• Saving the documents ~ Various formats
• Sending Documents

4. Printing Documents

• Using Print Preview
• Using Quick Print
• Setting print options and printing

5. Editing and Formatting Text

• Selecting text
• Formatting text
• Using Find and Replace
• Undo, Redo, and Repeat
• Copying, pasting, and moving text
• Showing formatting

6. Formatting Paragraphs

• Using indents
• Setting justification
• Changing line spacing
• Setting tabs
• Using the Highlighter

7. Formatting Pages

• Changing margins
• Changing orientation
• Page numbering
• Choosing paper size and source
• Headers and footers
• Applying a Page Background
• Using Watermarks

8. Proofing Documents

• Checking spelling and grammar
• Finding synonyms
• Looking up words and translations
• Setting document proofing options

9. Modifying Your Work Environment

10. Using Bullets and Numbering

11. Creating Tables and Charts

12. Styles

13. Using Building Blocks

14. Using Mail Merge

15. Sorting Data

16. Working with Macros

17. Working with Columns

18. Working with Illustrations

19. Sharing Documents

20. Working with Long Documents

The training program would be effecitve if participants could be provided with a computer each and the trainer's computer connected to the LCD Projector. MS Office 2007 should be installed in both Trainer's system and also the trainees'.

Suggestion: As we cant purchase so many copies, fully functional demo versions may be downloaded to support the training program or, a licensed copy may be obtained.

A.      The importance of relationships and relationship marketing

B.      Understanding how the roles and trends of marketing has changed over the years

C.      How relationship marketing can explode their sales

D.      What do customers want, really?

E.       Creating strategies that win customers over

F.       What will improve the loyalty of customers

G.     Proven relationship marketing tactics and strategies

H.      What is customer value and how does it drive the revenue of your organisation

I.        Retaining your customers: how to keep them coming back for more

J.        The principles behind customer interactions

K.      Avoid mistakes in handling relationships with customers

L.       Handling tough customers: what to do to turn it positive

M.    The role of the feedback: how to use it to your advantage

N.     Real examples of relationship marketing in successful organisations

O.     How to let your customers advertise for you without paying them

P.      More strategies to further increase customers and improve loyalty

Q.     The future of relationship marketing: how to enhance it more

Program Sessions shall be interactive & participant centric; administered in cozy learning environment free from ego and stress - both.

It will include training intervention such as: